Privacy Policy

What Personal Information Do We Collect?

We may collect personal information from you when you use our website, contact us, request a quote, make a booking or communicate with us about locksmith services.

The types of information we may collect include:

• Contact information, such as your name, email address and phone number.
• Location or suburb details relevant to a locksmith job or quote.
• Job information, such as photos of locks, doors, keys, vehicles or access issues that you choose to send us.
• Vehicle information, where relevant, such as make, model, year, registration or key details.
• Payment or transaction information where required for a booking or completed service.
• Other information you choose to provide through contact forms, phone calls, SMS, email or booking enquiries.

How Do We Use Your Personal Information?

We use personal information to provide locksmith services, respond to enquiries and communicate with you about your request.

We may use your information to:

• Respond to locksmith enquiries, quote requests and booking requests.
• Provide emergency, residential, commercial or automotive locksmith services.
• Confirm job details, location, access requirements and service requirements.
• Contact you about a booking, quote, invoice or service issue.
• Process payments or maintain business records.
• Improve our website, services and customer communication.
• Meet operational, legal, insurance or regulatory requirements.

We may use your personal information to send service-related communication. We may also send occasional promotional or business communication where permitted, and you may opt out of promotional communication at any time.

Photos, Locksmith Job Details & Security Information

Customers may choose to send photos of locks, doors, keys, vehicles, entry hardware or other job-related details. These details can help us assess the job, provide advice, prepare suitable parts or quote more accurately.

Because locksmith work can involve property access and security, we treat job information carefully and use it only for legitimate locksmith service purposes, communication, quoting, records and related business needs.

How Do We Protect Your Personal Information?

We take reasonable precautions to protect personal information from unauthorised access, misuse, interference, loss, disclosure or alteration.

We may use secure systems, password-protected devices, access controls and reasonable business practices to help protect information. However, no method of transmission or electronic storage over the internet can be guaranteed to be completely secure.

When May Information Be Shared?

We do not sell personal information. We may share information where reasonably necessary to operate the business, provide services or meet legal requirements.

This may include sharing information with payment providers, booking systems, professional advisers, insurers, service providers, regulatory authorities or law enforcement where required or permitted by law.

Website Information & Analytics

Our website may collect general technical information such as browser type, device information, pages visited, referring websites and general usage information. This information may be used to understand website performance, improve user experience and maintain website security.

Cookies or similar technologies may be used by our website or third-party services to support website functionality, analytics or marketing features.

How Can You Access Or Correct Your Personal Information?

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.

You may also contact us if you want to withdraw consent for certain uses of your personal information, subject to any legal, operational or record-keeping requirements that may apply.

Payment Information

Where payment information is required, it may be handled through third-party payment providers or banking systems. We do not intentionally store full credit card details on our website.

Links To Other Websites

Our website may contain links to external websites, such as Google, Facebook or other third-party platforms. We are not responsible for the privacy practices, security or content of external websites.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, website, services or legal requirements. The updated version will be published on this page.

Contacting Us

If you have questions about this Privacy Policy, or if you would like to request access to or correction of personal information, please contact us.